Livanta BFCC-QIO - Quality of Care Concern
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Filing a Quality of Care concern


A quality of care concern occurs if you have a worry or question about your health care. If you feel like there was a problem with the care you received, or that you did not receive enough care, you can call Livanta to file a quality of care concern.

There are a number of possible quality of care concerns. Examples include:
Receiving the wrong medicine
Developing a hospital-acquired infection that was not treated
Receiving incomplete or no discharge instructions
Not receiving care timely

You or your representative may call Livanta to have a Medicare quality of care concern form sent to you by mail. You can also access the Medicare quality of care concern form on our website. Please complete and sign the form and mail or fax it to Livanta at 1-844-420-6671.

Contact Us

1 877 - 588 - 1123
1 855 - 887 - 6668 - TTY
1 340 - 773 - 6334 - Virgin Islands
1 787 - 520 - 5743 - Puerto Rico
1 844 - 420 - 6672 - Fax for Quality

Hours of Operation

Monday-Friday: 9:00 a.m. - 5:00 p.m. (local time)
24 hour voicemail service is available

Mailing Address

Livanta LLC
BFCC-QIO Area 5
10820 Guilford Road, Suite 202
Annapolis Junction, MD 20701-1105
Quality of Care concern Form
- Document your quality of care concern with this form and instruction packet, so we can make health care better together.
This service is provided absolutely free of charge to Medicare Beneficiaries.

More Information about Quality of Care


Yes. You can appoint a representative to speak on your behalf. You can do so by using the Appointment of Representative form or by submitting a request in writing.

Once Livanta receives the completed form, we will:

  1. Contact you to be sure your concerns have been correctly identified and to explain the review process

  2. Ask the providers involved with the care in question for the appropriate medical records

  3. Give all the information to an independent physician reviewer hired by Livanta to review the medical records. The independent physician reviewer will decide whether accepted standards of care were met

If the physician reviewer identifies a quality of care concern, the provider or physician under review will have an opportunity to submit additional information to support the provided care. Shortly after the quality of care review is completed, Livanta will call you and the provider to present the physician reviewer’s findings. Livanta will mail a letter to you and the provider to describe the concerns you raised and Livanta’s review decision.

Yes. The executor of the estate, spouse, or next of kin (depending on state law) can ask Livanta to review the circumstances surrounding the health care that was provided to the deceased Medicare recipient. The concern must be filed within three years of the care in question.

Livanta’s review findings are protected by federal rules and regulations governing confidentiality. They are not admissible for a malpractice lawsuit and cannot be released under the Freedom of Information Act (FOIA).
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LivantaCares Medicare Helpline

The LivantaCares Medicare Helpline app is the fastest way to address your Medicare health care concerns and to receive notifications on the status of your case. It is now GPS enabled to receive timely notification regarding your Medicare rights. There are no phone trees to navigate and the wait time to speak with a specialist is under 30 seconds. You can contact the Medicare Quality Improvement Program with ease. Livanta is a US Government authorized Medicare contractor.
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